Who we are
Our website address is: https://oneiota.uk
What personal data we collect and why we collect it
When you register through the Website, use the website, place an order, or contact One Iota via the website contact form we will collect and process personal information (“Personal Information”) about you. We understand the importance of looking after the Personal Information that you provide and this notice (“Privacy Policy”) sets out what Personal Information we collect, why we need to collect it, how we will use your personal information and how long we will store it for.
We will process your Personal Information insofar as it is necessary for the performance of our contract with you. This will involve using your Personal Information to provide you with our products and services and to send you information which is related to the services we provide to you including delivery notifications (“Service Communications”).
| What personal information do we collect? | Why do we collect it? |
| Name | So that we can identify you and personalise our communications with you |
| Address | So that we can deliver your order to you. |
| Email address | So that we can contact you about your order, your message to us, or about our service. |
| Telephone number | So that we can contact you about your order, your message to us, or about our service. |
| Payment card or account details | Payments are processed by a third party processor via a secure interface. We do not process or store any bank, debit, or credit card information. |
| Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, operating system and platform, products viewed or searched for, pages visited | – to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; – to improve our site to ensure that content is presented in the most effective manner for you and for your computer; – to be able to estimate local tax and delivery costs; – as part of our efforts to keep our site safe and secure; |
Cookies
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We are required to share your Personal Information in certain circumstances to ensure that we are able to provide you with services or obtain payment. In each case we will only share the data necessary for the purpose and it will only be in relation to the specified purpose. Each third party is required to have in place comparable data security measures and to be fully compliant with the terms of the General Data Protection Regulations.
| Who do we share information with? | What information do we share? | Why do we share this information? |
| Payment service provider | Your name, address, and account details | So that we can deal with payments for goods provided and to make refunds. We do not store any bank, debit, or credit card information. |
| Delivery providers (including Royal Mail) | Your name and address | So that we can deliver your order to you. |
| Email service provider | Your name and email address | So that we can provide you with the information you have requested. |
How long we retain your data
For users that register or place orders on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Personal information is removed if there has been no activity on your account (if present) for a period of 2 years.
What rights you have over your data
If you have an account on this site, or have placed an order, you can request to receive a record of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Additional information
How we protect your data
We recognise the importance of keeping your personal data safe and we have in place security measures and policies to prevent personal data from being lost, used or accessed without our permission. As described above, the extent of personal information we collect and retain is minimal, and we limit access to this personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
What data breach procedures we have in place
We have procedures in place to deal with any suspected data security breach. We will notify affected parties and any applicable regulator of a suspected data security breach where we are legally required to do so.